Shipping policy

Shipping Policy

Effective Date: 2/6/2025

 

 

1. Introduction

At Backyard Catalog ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, backyardcatalog.com

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States

     

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: We offer reliable, fully insured standard shipping across the U.S. Shipping rates are calculated at checkout based on the price of your order. $49 for orders under $400, $99 for orders under $1500, spend $1500 get free shipping.

  • International Shipping:

    • International orders are unavailable at this time.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 6 PM PST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 4-6 business days

    • Expedited Shipping: 1-2 business days

  • International Shipping:

    • Unavailable at this time.

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: USPS UPS FedEx

    • International Carriers: Unavailable at this time.

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Visit backyardcatalog.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@backyardcatalog.com or 714-473-4484.

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:

    • Take photos of the damaged packaging and items.

    • Contact us within 7 days at support@backyardcatalog.com.

    • If your package arrives damaged:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • Contact us within 7 days of receiving your package.

    • Provide your order number and details of the missing item(s).

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 7 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

    • If a package is returned to us due to an incorrect address:

 

 

12. International Customs and Duties

  • International shipping is unavailable at this time.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@backyardcatalog.com

Our customer service team is available Monday to Friday 8 AM to 6 PM PST

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Backyard Catalog!

We appreciate your business and are committed to providing you with exceptional service.